FREQUENTLY ASKED QUESTIONS

Have questions? We have answers! Below are a few of our most common questions, if the answer you are searching for isn't here, drop us a line and we would be happy to help. 

I'VE GOT A QUESTION

Will I see a proof before my order goes into production?

Absolutely, you always see a proof of your logo before we proceed with customization of your order.



Can I cancel or change my order?

Yes, you can cancel at any time prior to the order going into production. Once items have been decorated with your logo, we can no longer accept a cancellation.



What kind of artwork can I upload?

Print: We need EPS, or AI files. However, we will take whatever you've got--we've seen
it all, we may just need to have the art modified, don’t worry, we have you covered and
will take care of it. Embroidery: We can use a jpeg, png, ai, eps file or, if you have a DST embroidery file, upload it with your thread colours, and we can skip right to the "sewing out a proof" step!



Do you keep my art on file?

You bet, anything we can do to make future orders simple and easy for you. ;)



Where do I upload my artwork?

You've got options. The simplest way is just to email it to us directly, info@mcloughlin.ca, you can also upload your artwork right here on our site if it is less than 15MB.



Can I specify a PMS colour for my imprint?

Most of time, yes. Keep in mind that in some cases, exact PMS matching isn’t possible, but
we will get as close as we possibly can with our print or thread colours. We will always send
proofs and ensure you are comfortable before your order is placed.



Can I order apparel without embroidery?

All apparel from retail brands requires embellishment.



What other decoration options do you have available?

Check out all of our options here.



Do you offer screen printing?

Absolutely, we want to create a custom product that suits your every need!



How long will it take to get my order?

Every order and product is different, we will work with you to understand your in-hands date to make something work.



Do you offer rush processing?

Basically we create orders and timelines based on your needs. We try to work within your timeline to the best of our capabilities even when those timelines are extra tight!



Do you offer expedited shipping?

Yes, we work with various shipping options, costs based upon the weight of your goods.



Can I ship on my own account?

Yep! Just let us know what works best for you at the time of placing your order.



How do I order samples?

We are all about samples because they help to ensure that you get exactly what you want. Just ask us and we will get you all sampled up!



What type of payments do you accept?

We accept all major credit cards, Paypal, and pre-approved Net 30 terms.



When do you charge my credit card?

We send you a secure payment link in all of our invoices once the order is ready to ship where you can pay using your card.



Do you offer Net 30 terms?

Yes. There is a minimum amount on all opening Net 30 terms orders. Please contact us before you place your order if you'd like to get set up on Net 30 terms.



What if I’m unhappy with my order?

We certainly want you to be happy! If you’re unhappy with your order because the product is defective or the imprint quality isn’t what you expected, just let us know and we will fix your order or refund your money. Your experience with McLoughlin Promotions means everything to us and we will do our best to work with you on any issue.



Can I return embroidered apparel?

We can accept returns for defective apparel or defective decoration. We want you to be happy and will try and help you out as much as we possibly can, within reason.



Trademarks & Logos

If we use artwork you have supplied to imprint your product, we accept that you are warranting that you have unrestricted right and authority to use and distribute that artwork.

Certain retail brands have logo use guidelines that we follow; we reserve the right to cancel orders with logos that do not conform to those guidelines, but can typically find a solution with you!