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CRAFTING TOP-TIER GEAR SINCE 1988

WHO WE ARE

Since 1988, McLoughlin has been driven by a passion for exceptional gear designed for the adventurous spirit in every business. As experts in selecting unique, outdoor, and lifestyle products, we ensure your brand makes a lasting impression.

Our family-run business brings over 35 years of experience, blending our love for quality merchandise with a commitment to your brand’s success. We believe in the power of great gear to tell your story and build enduring connections.

Pop Up Store Setup Behind a Snowy Mountain
White Camping Van with male cooking in outdoor gear

Why WE DO IT

At McLoughlin, our mission is to help you forge meaningful connections through outstanding merchandise. We aim to link your business to clients, employees, and their adventurous lifestyles. Our dedication to quality and brand integrity is unwavering, reflected in every product we curate and every relationship we build.

From concept to delivery, we provide exceptionally creative and high-quality promotional merchandise that elevates your brand to new heights. We believe in the magic of great gear. 

BRANDS WE CARRY

Camelbak Logo
Tentree Logo
Rux Logo
Osprey Logo
Poler Logo
Cotopaxi Logo
Camelbak Logo
Tentree Logo

& Many More!

  • Will I see a proof before my order goes into production?
    Absolutely, you always see a proof of your logo before we proceed with customization of your order. Visit one of our service pages to see our detailed process.
  • What kind of artwork do I need to supply?
    Print: We need EPS, or AI files. However, we will take whatever you’ve got–we’ve seen it all, we may just need to have the art modified, don’t worry, we have you covered and will take care of it. Embroidery: We can use a jpeg, png, ai, eps file or, if you have a DST embroidery file with your thread colours, we can skip right to the “sewing out a proof” step!
  • Do you keep my art on file?
    You bet, anything we can do to make future orders simple and easy for you. ;)
  • How do I send you my artwork?
    You’ve got options. The simplest way is just to email it to us directly, info@mcloughlin.ca For larger files, you can use WeTransfer sending it to the same email.
  • Can I specify a PMS colour for my print?
    Most of time, yes. Keep in mind that in some cases, exact PMS matching isn’t possible, but we will get as close as we possibly can with our print or thread colours. We will always send proofs and ensure you are comfortable before your order is placed.
  • Can I order apparel without my logo?
    All apparel from retail brands requires embellishment.
  • Do you offer screen printing?
    Absolutely, we want to create a custom product that suits your every need!
  • How long will it take to get my order?
    Every order and product is different, we will work with you to understand your in-hands date to make something work.
  • Do you offer rush processing?
    Basically we create orders and timelines based on your needs. We try to work within your timeline to the best of our capabilities even when those timelines are extra tight!
  • Do you offer expedited shipping?
    Yes, we work with various shipping options, costs based upon the weight of your goods.
  • Can I ship on my own account?
    Yep! Just let us know what works best for you at the time of placing your order.
  • How do I order samples?
    Give us a call or email us. We are all about samples because they help to ensure that you get exactly what you want. Just ask us and we will get you all sampled up!
  • What type of payment options do you offer?
    We accept most major credit cards, EFT and wire transfers.
  • When do you charge me for my order?
    We send you a secure payment link in all of our invoices once the order is ready to ship where you can pay using your card.
  • Do you offer Net 30 Terms?
    Yes, but let’s get to know each other. While we do extend terms to some clients, we typically work together for a few month first where we ask for payment up front by credit card.
  • What if I am unhappy with my order?
    We certainly want you to be happy! If you’re unhappy with your order because the product is defective or the imprint quality isn’t what you expected, just let us know and we will fix your order or refund your money. Your experience with McLoughlin means everything to us and we will do our best to work with you on any issue.
  • Can I return embroidered apparel?
    We can accept returns for defective apparel or defective decoration. We want you to be happy and will try and help you out as much as we possibly can, within reason.
  • Trademarks and Logos
    If we use artwork you have supplied to imprint your product, we accept that you are warranting that you have unrestricted right and authority to use and distribute that artwork. Certain retail brands have logo use guidelines that we follow; we reserve the right to cancel orders with logos that do not conform to those guidelines, but can typically find a solution with you!

FREQUENTLY ASKED QUESTIONS

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