Question 1

Will I see a proof before my order goes into production?

Accepted Answer

Absolutely, you always see a proof of your logo before we proceed with customization of your order. Visit one of our service pages to see our detailed process.

Question 2

What kind of artwork do I need to supply?

Accepted Answer

Print: We need EPS, or AI files. However, we will take whatever you’ve got–we’ve seen it all, we may just need to have the art modified, don’t worry, we have you covered and will take care of it.

Embroidery: We can use a jpeg, png, ai, eps file or, if you have a DST embroidery file with your thread colours, we can skip right to the “sewing out a proof” step!

Question 3

Do you keep my art on file?

Accepted Answer

You bet, anything we can do to make future orders simple and easy for you.  ;)

Question 4

How do I send you my artwork?

Accepted Answer

You’ve got options. The simplest way is just to email it to us directly, info@mcloughlin.ca For larger files, you can use WeTransfer sending it to the same email.

Question 5

Can I specify a PMS colour for my print?

Accepted Answer

Most of time, yes. Keep in mind that in some cases, exact PMS matching isn’t possible, but we will get as close as we possibly can with our print or thread colours. We will always send proofs and ensure you are comfortable before your order is placed.

Question 6

Can I order apparel without my logo?

Accepted Answer

All apparel from retail brands requires embellishment.

Question 7

Do you offer screen printing?

Accepted Answer

Absolutely, we want to create a custom product that suits your every need!

Question 8

How long will it take to get my order?

Accepted Answer

Every order and product is different, we will work with you to understand your in-hands date to make something work.

Question 9

Do you offer rush processing?

Accepted Answer

Basically we create orders and timelines based on your needs. We try to work within your timeline to the best of our capabilities even when those timelines are extra tight!

Question 10

Do you offer expedited shipping?

Accepted Answer

Yes, we work with various shipping options, costs based upon the weight of your goods.

Question 11

Can I ship on my own account?

Accepted Answer

Yep! Just let us know what works best for you at the time of placing your order.

Question 12

How do I order samples?

Accepted Answer

Give us a call or email us. We are all about samples because they help to ensure that you get exactly what you want. Just ask us and we will get you all sampled up!

Question 13

What type of payment options do you offer?

Accepted Answer

We accept most major credit cards, EFT and wire transfers.

Question 14

When do you charge me for my order?

Accepted Answer

We send you a secure payment link in all of our invoices once the order is ready to ship where you can pay using your card.

Question 15

Do you offer Net 30 Terms?

Accepted Answer

Yes, but let’s get to know each other. While we do extend terms to some clients, we typically work together for a few month first where we ask for payment up front by credit card.

Question 16

What if I am unhappy with my order?

Accepted Answer

We certainly want you to be happy!

If you’re unhappy with your order because the product is defective or the imprint quality isn’t what you expected, just let us know and we will fix your order or refund your money. Your experience with McLoughlin means everything to us and we will do our best to work with you on any issue.

Question 17

Can I return embroidered apparel?

Accepted Answer

We can accept returns for defective apparel or defective decoration. We want you to be happy and will try and help you out as much as we possibly can, within reason.

Question 18

Trademarks and Logos

Accepted Answer

If we use artwork you have supplied to imprint your product, we accept that you are warranting that you have unrestricted right and authority to use and distribute that artwork. Certain retail brands have logo use guidelines that we follow; we reserve the right to cancel orders with logos that do not conform to those guidelines, but can typically find a solution with you!

Question 19

How long do custom hats take?

Accepted Answer

Our typical turnaround time is approximately 35–40 days once your order details and artwork have been finalized.

Question 20

What is the minimum order quantity?

Accepted Answer

Our minimum order is 50 hats. If you’re interested in combining different colours or styles, contact our team and we’ll confirm what options are available.

Question 21

Where do you ship?

Accepted Answer

We currently ship custom hat orders within Canada only.

Question 22

What parts of the hat can be customized?

Accepted Answer

Every little detail! You can customize the hat shape, fabric, colours, visor, closure, stitching, interior details and more. And of course, your logo (front, side, back, or all three!)

Question 23

What artwork files do you need?

Accepted Answer

Vector artwork is preferred whenever possible. Files such as AI, EPS or vector PDF formats typically provide the best results. Don’t have the right file? Send us what you have and our team can review it and vectorize it, if needed.

Question 24

How much do custom hats cost?

Accepted Answer

Pricing depends on the hat style, materials, decoration method, quantity and level of customization. Submit a quote request with your project details and we’ll provide custom pricing.

Question 25

What decoration options are available?

Accepted Answer

We offer a variety of decoration methods, including embroidery, patches, silkscreening and specialty applications. Our team can recommend the best option based on your logo, budget and desired look.

Question 26

Can you setup an online store so campers can pre-order before arriving?

Accepted Answer

Absolutely! We can set up an online store ahead of time and ship items directly to campers. Alternatively, we can ship everything to the camp for distribution. We have plenty of options for getting gear to the campers ahead of time. Contact us to consult.

Question 27

What is the minimum quantity for a custom Glerups order?

Accepted Answer

The minimum order quantity is 24 pairs.

Question 28

Can I mix and match styles?

Accepted Answer

Yes, you can mix and match different Glerup styles.

Question 29

Can I mix and match slipper colours?

Accepted Answer

Yes, you can mix and match different slipper colours.

Question 30

Where can the logo be placed?

Accepted Answer

Your logo can be placed on a woven label or a rubber patch, sewn on the outside of one slipper (your choice of right or left).

Question 31

What colours can I use for my logo?

Accepted Answer

You can use any colours or Pantone shades for your logo.

Question 32

What is the price of a woven label?

Accepted Answer

The price of a woven label depends on the quantity you order.

Question 33

What is the price of a rubber patch?

Accepted Answer

The price of a rubber patch depends on the quantity you order.

Question 34

Can I add anything to the boxes before shipping out?

Accepted Answer

Yes, we can include a printed card or another product if this is part of a bundled gift. We offer kitting and fulfillment options. Just ask us how.

Question 35

What kind of artwork do you need for my logo?

Accepted Answer

We require vectorized files in either .eps or .ai format for your logo.

Question 36

How long does the process take?

Accepted Answer

The timeline depends on the products selected and the customization process. We typically recommend starting 6-8 weeks before your desired delivery date to ensure everything runs smoothly.

Question 37

Can the online store be personalized with our company’s branding?

Accepted Answer

Absolutely! Your online store will be fully branded to match your company’s identity, creating a seamless experience for your employees or clients.

Question 38

Is there a minimum order quantity?

Accepted Answer

Minimum order quantities vary depending on the products selected but is generally around 20.

Question 39

What if an employee/client misses the selection deadline?

Accepted Answer

We’ll send reminders to ensure everyone has the chance to choose their gift. If someone misses the deadline, we can discuss alternative options to ensure they still receive a great gift, such as producing extra's of a certain product that may not require a size selection.

Question 40

Can I order fewer than 72 units?

Accepted Answer

The minimum order quantity is 72 units. With a $100 CAD “less than minimum” charge, 36 units is possible.

Question 41

Can I mix and match styles?

Accepted Answer

Absolutely! You can mix and match different styles in your order.

Question 42

Can I choose multiple colours?

Accepted Answer

Yes, you can mix and match colours across your order.

Question 43

Can I add a second logo?

Accepted Answer

Yes, you can add a small patch in a secondary position, where available.

Question 44

Can I request a spec sample?

Accepted Answer

Yes, spec samples are available for an additional cost, with a production time of approximately 45 days.

Question 45

What is the production and delivery timeline?

Accepted Answer

Production and delivery typically take around 40-45 days from proof approval for PVC patches.

Question 46

What sizes are available?

Accepted Answer

All Melin hats are available in Small, Classic and XL to choose your perfect fit.

CONTACT US

Have a question for our team? Looking for more information on a product?

Get in touch

FREQUENTLY ASKED QUESTIONS

Will I see a proof before my order goes into production?

What kind of artwork do I need to supply?

Do you keep my art on file?

How do I send you my artwork?

Can I specify a PMS colour for my print?

Can I order apparel without my logo?

Do you offer screen printing?

How long will it take to get my order?

Do you offer rush processing?

Do you offer expedited shipping?

Can I ship on my own account?

How do I order samples?

What type of payment options do you offer?

When do you charge me for my order?

Do you offer Net 30 Terms?

What if I am unhappy with my order?

Can I return embroidered apparel?

Trademarks and Logos

How long do custom hats take?

What is the minimum order quantity?

Where do you ship?

What parts of the hat can be customized?

What artwork files do you need?

How much do custom hats cost?

What decoration options are available?

Can you setup an online store so campers can pre-order before arriving?

What is the minimum quantity for a custom Glerups order?

Can I mix and match styles?

Can I mix and match slipper colours?

Where can the logo be placed?

What colours can I use for my logo?

What is the price of a woven label?

What is the price of a rubber patch?

Can I add anything to the boxes before shipping out?

What kind of artwork do you need for my logo?

How long does the process take?

Can the online store be personalized with our company’s branding?

Is there a minimum order quantity?

What if an employee/client misses the selection deadline?

Can I order fewer than 72 units?

Can I mix and match styles?

Can I choose multiple colours?

Can I add a second logo?

Can I request a spec sample?

What is the production and delivery timeline?

What sizes are available?

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